As a courtesy to you, we will confirm your appointment one day prior to your scheduled date. We maintain a 24-hour cancellation policy for all appointments. If 24-hour notice is not provided, your account will be charged the full service amount.
Regretfully, “no-shows” will be charged 100% of the full service amount. Same-day appointments that cancel are subject to a 100% charge of the intended service.
We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly.
Returns & Exchanges
Unopened products returned within 15 days will be honored as store credit with a valid receipt. No refunds on prepaid packages or series. Gift certificates are transferable but not refundable.
Refunds for a Series of Treatments
We are unable to process any returns or reimburse any payment transaction on any spa treatment series that are purchased. We will, however, exchange them for other spa services credit of equal value.
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, fill out a form or request or book an appointment.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
Any of the information we collect from you may be used in one of the following ways:
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
We value your business and your inbox. We believe if you have signed up to receive emails from us, you have just given us a sacred bit of permission, and we intend to treat it with integrity.
You must explicitly give us permission to join our email list. We will not add you automatically because you purchased something from us, sent us an inquiry via email, gave us your business card, or attended one of our events.
We send email updates with special offers about once a month. There are fabulous deals and we encourage you to join the club.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the ‘Edit Profile’ page.
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
This policy was last modified on 2/9/2014